Customer Experience News & Trends

10 ways to increase sales to present customers

Successful salespeople know the driving principles that build credibility and trust with customers and lead them to buy more from you.

10 ways to hold onto and increase sales to present customers

There are 10 driving principles, identified by sales consultant The Forum, that build credibility and trust with your customers and keep them in the fold:

5 keys to selling to top executives

Dealing successfully with senior executives requires an understanding that the audience is unique and must be treated differently than other prospects.

4 moves that turn first-time buyers into repeat customers

What does it take to turn first-time buyers into repeat customers? They’re looking for four factors.

Why new customers defect — and how to keep them

One big problem shows up time and time again when customers are asked why they quit shortly after signing up.

4 ‘musts’ that turn first-time buyers into repeat customers

What does it take to turn first-time buyers into repeat customers? A study by the Forum Corp. identified four key dimensions of service most important to first-time buyers.