Customer Experience News & Trends

3 ways to follow up with customers who are less-than-happy

When customer interactions go terribly wrong, here are three ways to rebound.

4 ways to bring back customers who are ticked off

Ideally, customers would never have a bad experience with your contact center. But it happens – and if you do this, they’ll still come back.

Can poor service really lead to crime?

Would customers do something illegal against your company just because they got poor service?