Customers would rather pay taxes, visit the dentist or sit in a traffic jam than deal with this kind of agent.
Home : first call resolution
4 steps to make every call a success
As a contact center professional, you want to make a good impression on all customers whether they call you or you call them. Try these four steps for success.
What’s bugging contact center leaders most?
Feel like you’re drowning in a sea of contact center woes? This research proves you aren’t alone – and you can paddle out of some of it.
