Customer Experience News & Trends

Why customers would rather pay taxes than deal with this agent

Customers would rather pay taxes, visit the dentist or sit in a traffic jam than deal with this kind of agent.

4 steps to make every call a success

As a contact center professional, you want to make a good impression on all customers whether they call you or you call them. Try these four steps for success.

What’s bugging contact center leaders most?

Feel like you’re drowning in a sea of contact center woes? This research proves you aren’t alone – and you can paddle out of some of it.