Customer Experience News & Trends

6 customer relationship lessons reality TV has taught us

Don’t feel so guilty about your reality TV addiction. There are quite a few lessons in managing the customer experience those housewives, beach bums, losers and bachelors have taught us.

Find out what makes Hall of Fame service providers the best

The results are in, and this year’s Hall of Fame customer service providers are named. What makes them so special?

Exec’s slip-up on Twitter gets his company trashed

Top execs can generate a lot of business using Web 2.0 technologies like Twitter and Facebook. But with the world watching, one slip-up can lead a company’s reputation to slaughter. This VP definitely could’ve thought a bit harder about the consequences of using Twitter.