Customer Experience News & Trends

Show customers you care: 7 tactics that start from within

It’s one thing to say your company cares. It’s another thing to actually prove it. 

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7 things you should never, ever post online

You probably already know it’s a really bad idea to post photos of the CEO doing keggers on Facebook. But many organizations put their reputation at risk with some less-obvious blunders.

The big, hairy problem with Facebook: Something you need to know now

If you’re using Facebook to reach out to customers, there’s something new you’ve got to be prepared to face. 

How to get out of 7 sticky customer situations

You don’t have to work with customers long to realize there will always be some sticky situations around the corner. You may never be able to anticipate those events, but this will help you deal with them.

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Stop using these Facebook posts now!

Facebook has once again changed the algorithm that determines what kind of company posts appear in users’ news feeds — and where they’ll appear. Companies will want to know these details.

12 best practices in social media customer service

If your business isn’t offering some kind of customer service via social media, you’re missing the boat. Research now proves the benefits are lasting and profitable — and who wouldn’t want in on that?

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Social media mistakes that make you look totally stupid

By now, most companies have adopted social media in some form or another. But many of them haven’t quite nailed down how NOT to look like idiots in “social” settings.

6 things you need to know about Facebook

Facebook is a juggernaut and a phenomenon. No one has exactly discovered how to leverage Facebook for massive sales. But it has more than 500 million users and is growing by more than one new user per second.

4 signs of tech life your company must show to customers

The way customers want to consume information has evolved by leaps and bounds over the past year. And if your company isn’t adapting to those trends, it runs the risk of looking like a dinosaur in the digital age.

Increase the marketing power of each Facebook, Twitter post: Top 10 ways

Making a great first impression means everything on social media. Chances are, if you get a customer on your Facebook, Twitter or LinkedIn page and they leave without “liking” or “following” you, they won’t return.