Would anyone have guessed 10 years ago that a customer experience could be whittled down to 140 characters? Yet today, Twitter can be a powerful tool in creating bold customer relationships.
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3 proven ways to connect with younger customers
If you struggle to connect with younger, tech-savvy customers, here’s help.
5 of the worst customer service stories — and lessons you gain from them
There’s one good thing about acts of bad customer service: People who care about the customer experience (like you!) can learn valuable lessons on how to be better from them.
How small businesses should manage the online experience
Popular thinking suggests you need to have a big online presence if you want customers to know and love you — and the logistics of that can be overwhelming to small businesses. Here’s help in managing the online experience.
Where customer service shines — and where it sucks
In 2015, the customer experience across a few industries shined. Elsewhere, it sucked, according to new research.
Smart, effective ways to use social media in the CX
Social media’s a quick, fun way to connect with customers — and it can become a time-sucking, resource-wasting endeavor. Here’s how to use the platform effectively.
How Gen Z customers will affect your contact center
Your newest customers will affect how you deliver service.
7 social media mistakes that drive customers away
Social media is arguably the best way to interact with the bulk of your customers at one time. But customers can turn against you if you take on some bad social media habits.
Why customers still say, ‘Service stinks!’
Customers are happy with customer service one day. But the next day can be a different story. There is a reason why.
The 4 top reasons customers are unhappy
Customers don’t even wait to become unhappy these days. They often contact you already in a tizzy.
