Customer Experience News & Trends

One step you can take to dramatically improve training

Training’s the best way to improve performance, but most contact center leaders skip this one step that can maximize effectiveness.

Hassle-free ways to make agent training more effective

One short, small step can make agent training better – and only 23% of contact center leaders do it.

Why most contact center leaders don’t even know if their training works

Is your training as effective as it should be? There has to be a better way to measure it than this.