Customer Experience News & Trends

4 signs a top competitor may be vulnerable

You won’t always have access to enough info to tell whether a top competitor is struggling. If you pick up on one or more of these four warning signs, however, it could mean some of a competitor’s best customers are vulnerable (and ready to consider a change):

Are you in one of the growing (or declining) industries?

It’s survival of the fittest out there. And the U.S. Department of Labor has projections that show which industries offer the most growth potential and which industries will likely fall off the map.