Customer Experience News & Trends

Tips to re-energize your customer service staff

On some days, customer service professionals seem to get knocked down more than a prize fighter. As a result, they could benefit greatly from management using these tactics for re-energizing customer-facing employees.

What makes Millennials loyal contact center employees

Think the youngest generation of workers will be self-centered and disloyal to employers? Not really, new research found.

Top 10 reasons agents remain loyal to a company

Employee loyalty is about as important as customer loyalty these days. So what makes agents want to stay with you?