Customer Experience News & Trends

Customers aren’t spending – but the experience still counts

While you likely still support customers in a crisis like the coronoavirus, your customers probably won’t buy as much because of professional and personal uncertainty. But how you treat them every day and the value you deliver now will make a difference in the long run. Here are six things you can do now to […] [MORE]

3 ways to get your customer experience message right

There’s a lot of buzz about the importance of empathy and why businesses must harness it to improve their customer experience (CX) and build loyalty. Yet what’s largely missing from the equation is what being empathetic means for customer-obsessed brands, and how to embrace and effectively create it.