Here’s a fast way to improve the customer experience. Break the following rules!
Home : Customer service
7 deadly customer service sins
Customers only need one reason to get upset and walk away. Unfortunately, businesses provide them with a lot of these reasons.
5 of the most difficult customers — and how to help them
Dealing with difficult customers is one thing. Actually helping them is the ideal thing. Here’s how to make it happen with five of the most difficult customers you’ll come across.
Customers don’t want to repeat themselves: 4 ways to improve your staff’s listening skills
Customers want to tell you what they need. But they don’t want to tell you twice.
4 bad habits Customer Service needs to kick
Most customer service operations are plagued by at least one bad habit that customers hate. Do you commit any of the following?
When customers want self-service — and when they don’t
If you’ve been pushing customers to self-service for most things — even if they seem to want it — you might want to reconsider that strategy.
Pick your customer service style: There are 9 to choose from
Nearly every company wants to provide the best service. But many miss the mark because they skip an important step in the experience: defining their service style and committing to being the best at it.
How to bridge the gap between what customers expect and what you deliver
You think you have the customer experience nailed, then BAM! Customers complain that you missed the mark by a mile. Why?
The biggest reason customers won’t commit – and how you can win their love
Here’s the biggest reason customers won’t commit to a product, service or company.
5 things reps need to stop telling customers
Talk informally with customers to build rapport and strengthen relationships. But stay away from conversations like these that will make the experience awkward.
