The most outstanding customer experiences aren’t built on technology. They’re rooted in a practical vision, focused leadership and empowered employees. Here’s how to set the right course for your customer experience in 2017.
Customers give clues every day as to what will make them raving fans. Are you listening closely enough?
While you count down the days to a new year, you can count on these top 10 lists from Customer Experience Insight to help make sales and service better in 2017. They’re chock full of tips worth sharing with anyone who has a hand in the customer experience.
You offer self-service because that’s what companies do these days. But is it what customers really want?
The best way to deal with a customer service problem is to prevent it from happening in the first place. A recent survey pinpointed the six leading causes of customer dissatisfaction.
When you face tough competition for new sales and customer loyalty, bring in the big guns.
With the rise of self-service, customers increasingly control their own experiences. Yet, those experiences still fall short in most areas, research shows.
Customers don’t like waiting. But some things make the wait tolerable. Other things make it miserable. Which are you giving them?
No matter how well you orchestrate the customer experience, if you don’t really care, it’ll feel fake to customers. And they don’t appreciate that. Here’s the difference between a “real” experience and a fake one.
Customer expectations continually change. Do you stay ahead of the changes — or find yourself having to catch up?