Customer Experience News & Trends

Proven strategies to create long-term customer relationships, loyalty

Successful companies spend time with their customers beyond the initial purchasing transaction, providing value and building engagement and alignment. They continue to learn what their customers need after closing the initial sale. 

9 things you must remember about customers

Your memory may be the most valuable tool in winning customer loyalty.

Top 6 things ticking customers off now

Customers are tired of poor service. But they aren’t as frustrated as they were four years ago. Does it mean the experience is getting better?

The top 10 things customer service pros need to be successful in 2015

If you want service pros to deliver really great customer experiences, start by doing more of the things they want. Good news: They aren’t asking for much.