If you want more customers, don’t drop prices or even improve product quality. This is what works best.
Home : customer satisfaction
Why you get so many repeat calls – and how to hit more ‘one and done’
Why do so many customers contact you a second, third, fourth or more times? New research uncovered what’s behind the repeats and how you can curb them.
8 old-school phrases that boost customer satisfaction today
Whether you’ve been involved in the customer experience for a year or 25 years, you’ll find that some old-school practices will always be effective. Here are eight you’ll want to commit to memory.
The 1 factor that will boost customer satisfaction most
If you want to improve the customer experience – and you have limited resources to do so – here’s the one factor that will make the biggest impact …
Customer satisfaction at a standstill: Ways to give it a boost (infographic)
Customers love self-service — until they don’t. So when they need more serious help, and contact your people, their expectations rise. Are those new expectations being met?
5 customer satisfaction myths – busted
Customer satisfaction is up so things must be good, right? Not necessarily.
3 must-haves for every customer experience
New initiatives, streamlined processes and rewards programs won’t impress customers if these smaller details aren’t on the mark.
7 small gestures that make big customer impressions
When it comes to creating great customer experiences, a little can go a long way.
The most effective ways to resolve customer issues (infographic)
Customers will try to get help in just about any way you offer it to them. But one channel is still the most reliable (and probably needs the most attention).
What ticks customers off, and what makes them happy
Here’s the good news: It’s just as easy to make customers happy as it is to tick them off.
