There’s no time like now to show customers love and gratitude. Here are 11 ways to make it special. Any time of the year – and especially after a year like the last one – is relevant to thank customers and send some gratis their way. But while our hearts and minds are on love […] [MORE]
Home : customer retention
5 ways to retain more customers in 2021
Customer experience professionals might be the most valuable players in their company’s success in 2021. You hold the key to customer retention.
4 reasons customers leave – and how to keep them with you
What’s worse than losing customers? Not knowing why they left.
4 ways to crank up customer engagement
The first customer experience is a lot like a first date. You got them interested enough to say yes. But your work isn’t done. You’ll need to do more to keep them engaged – and agreeable to more dates! For the customer experience, here are four ways to crank up engagement.
10 commandments of customer loyalty
Everyone has experienced this at one time or another. What you thought was going to be a simple everyday transaction for a product or service turned out to be an experience that earned your lifetime loyalty as a customer.
5 ways to strengthen customer loyalty
Customers can come and go as quickly as clicking the “next” button on their smartphones — that is, unless they’re rooted in their relationship with you.
B2B relationships lack trust, loyalty: 3 ways to rebuild now
Many B2B customer relationships are at risk. Trust is low. Loyalty is waning. Fortunately, you can still win it.
7 small gestures that make big customer impressions
When it comes to creating great customer experiences, a little can go a long way.
The danger in the complaints you aren’t hearing
Customer complaints can help you remedy recurring problems, rebound to build loyalty and improve the overall experience. Unfortunately, you likely miss a lot of those complaints.
The No. 1 sales priority for 2017?
The number one priority of sales professionals for 2017 is to …
