Customer Experience News & Trends

4 reasons customers leave – and how to keep them with you

What’s worse than losing customers? Not knowing why they left. 

4 ways to crank up customer engagement

The first customer experience is a lot like a first date. You got them interested enough to say yes. But your work isn’t done. You’ll need to do more to keep them engaged – and agreeable to more dates! For the customer experience, here are four ways to crank up engagement. 

10 commandments of customer loyalty

Everyone has experienced this at one time or another. What you thought was going to be a simple everyday transaction for a product or service turned out to be an experience that earned your lifetime loyalty as a customer.

5 ways to strengthen customer loyalty

Customers can come and go as quickly as clicking the “next” button on their smartphones — that is, unless they’re rooted in their relationship with you.

B2B relationships lack trust, loyalty: 3 ways to rebuild now

Many B2B customer relationships are at risk. Trust is low. Loyalty is waning. Fortunately, you can still win it.

7 small gestures that make big customer impressions

When it comes to creating great customer experiences, a little can go a long way.

The danger in the complaints you aren’t hearing

Customer complaints can help you remedy recurring problems, rebound to build loyalty and improve the overall experience. Unfortunately, you likely miss a lot of those complaints. 

The No. 1 sales priority for 2017?

The number one priority of sales professionals for 2017 is to … 

The 5 best customer experience stories … ever

We present to you the five most popular stories ever published on Customer Experience Insight: 

4 special ways to show customers you care

Most customers who leave you do it for the same general reason: They didn’t feel cared for.