Customer Experience News & Trends

Improve customer relationships using criticism

Of the things that stress people out on a daily basis, criticism is atop the list. Whether it comes from customers, peers or their managers, hearing your work criticized can be hurtful if you allow it to be. 

4 ways to curb the high cost of customer turnover

When customers are unhappy and decide to leave, the loss of loyalty can be painful. But did you know it’s this bad?

3 great ways to handle customer complaints on Twitter

Few things travel faster than bad news — especially when Twitter is the mouthpiece. So when customers take their gripes to the limited-word social media site, you want to get in there fast.

6 sane ways to deal with tough customers

Difficult customers can drive even the calmest customer service pro a little crazy. Fortunately, there are ways to maintain sanity and a strong relationship when dealing with the toughest of the tough.

Help customers through the ‘honeymoon’ period: 3 keys

Customers refer to the first one or two weeks of their relationships with companies as the “honeymoon period.” The commitment is solid, no one’s made a mistake, and no one’s been fired – yet. 

Who’s your next great salesperson?

If you want to increase profits, don’t put the entire onus on your sales team. You likely have an entire other group of employees who can make the customer experience better and boost sales.

6 steps to creating a better online customer experience

New research indicates your online customer experience probably isn’t all it’s cracked up to be — and you don’t even know it. On the bright side, you can fix it once you understand the issues.

There are 4 types of customers: How to treat each one

Selling is similar to gambling in many ways. Success in both business and gambling requires good information, steely nerves, patience and the ability to stay cool. 

How to use service to gain a competitive edge

The ability to deliver consistently spectacular service faster, better and cheaper than your competitors can differentiate your product or service, and make it easier to sell. 

5 core principles that form outstanding customer relationships

Business success today is dependent upon developing mutually beneficial relationships that create shared value, solve mutual problems, and get both salespeople and customers to a place of “we” rather than the usual “us vs. them” tug of war.