Customer Experience News & Trends

Is your sales team guilty of these customer relationship killers?

Once customers begin to use a product or service, they’re going to be anxious to see positive results. They may also have challenges and problems, and if they have nowhere to turn to get answers, because their salesperson is busy closing other deals, it leaves a bad impression. 

6 things driving your customers crazy

What drives customers crazy? 

5 ways to revitalize the buyer/seller relationship

Salespeople face suspicion and rejection daily. Prospects often ask them to answer a ton of questions, reveal proprietary information, and spend hours on projects that may never occur or may be awarded to another supplier. 

B2B relationships lack trust, loyalty: 3 ways to rebuild now

Many B2B customer relationships are at risk. Trust is low. Loyalty is waning. Fortunately, you can still win it.

9 rules for dealing with difficult customers

Most customers are reasonable human beings who treat the companies with which they do business with dignity and respect. Then there’s everyone else. 

10 proven strategies to connect with customers before, during & after sales

It’s critical for salespeople to spend time with their customers beyond the purchasing transaction, providing value and building engagement and alignment. 

23 of the best things to say to an angry customer

An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do? 

6 ways to have fun with the customer experience

Good business doesn’t have to be all business all the time. In fact, the customer experience can benefit from some funny business as well.

Building ’emotional connections’ could be the most important thing you do this year

If you aren’t using emotional connections to build customer loyalty, you’re wasting time, according to new research.

Improve customer relationships using criticism

Of the things that stress people out on a daily basis, criticism is atop the list. Whether it comes from customers, peers or their managers, hearing your work criticized can be hurtful if you allow it to be.