Most customers are reasonable human beings who treat the companies with which they do business with dignity and respect. Then there’s everyone else.
It’s critical for salespeople to spend time with their customers beyond the purchasing transaction, providing value and building engagement and alignment.
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
Good business doesn’t have to be all business all the time. In fact, the customer experience can benefit from some funny business as well.
If you aren’t using emotional connections to build customer loyalty, you’re wasting time, according to new research.
Once customers begin to use a product or service, they’re going to be anxious to see positive results. They may also have challenges and problems, and if they have nowhere to turn to get answers, because their salesperson is busy closing other deals, it leaves a bad impression.
Of the things that stress people out on a daily basis, criticism is atop the list. Whether it comes from customers, peers or their managers, hearing your work criticized can be hurtful if you allow it to be.
When customers are unhappy and decide to leave, the loss of loyalty can be painful. But did you know it’s this bad?
Few things travel faster than bad news — especially when Twitter is the mouthpiece. So when customers take their gripes to the limited-word social media site, you want to get in there fast.
Difficult customers can drive even the calmest customer service pro a little crazy. Fortunately, there are ways to maintain sanity and a strong relationship when dealing with the toughest of the tough.