Customer Experience News & Trends

The power of positive confrontation

What do you do when a valued customer makes an unreasonable demand? Or your sales manager gives you an unfair evaluation? Or a colleague takes advantage of a situation? 

Improve customer relationships using criticism

Of the things that stress people out on a daily basis, criticism is atop the list. Whether it comes from customers, peers or their managers, hearing your work criticized can be hurtful if you allow it to be. 

The most dangerous time for losing customers

There’s usually a brief honeymoon period after you gain a new customer. Expectations are high for both you and the customer.