Customer Experience News & Trends

3 ways mobile phones can boost customer loyalty

You have 47 opportunities a day to remind customers how great you are. Are you maximizing those opportunities?

Get 51% more purchases and visits, just by doing this …

You can never say “thank you” enough. New research proves it’s more powerful in the customer experience than most of us ever imagined.

Top 11 customer service tips that will never fail you

As much as customer service has evolved, some of the most basic practices are still the most powerful.

Where have all the customers gone? Why loyalty stinks now

Customers fall in and out of love with companies almost as fast as teenage girls do. This is why loyalty is on the fritz.

5 customer satisfaction myths – busted

Customer satisfaction is up so things must be good, right? Not necessarily.

3 must-haves for every customer experience

New initiatives, streamlined processes and rewards programs won’t impress customers if these smaller details aren’t on the mark. 

Can you build loyalty when customers are only buying online?

It’s pretty easy for customers to “cheat” on you when you have a mostly anonymous online relationship. So is it possible to build true loyalty when you don’t personally interact?

7 small gestures that make big customer impressions

When it comes to creating great customer experiences, a little can go a long way.

4 customer service sins that kill loyalty

Customer loyalty is easy to gain these days. But customers are fickle. So it’s even easier to lose. Commit one of these sins, and you’ll lose it fast.

4 huge ways to build customer loyalty

Many customers sign up for loyalty programs. Some customers actually stick around a while because of the plans. But here’s what really keeps customers loyal.