If you see a pattern of customer complaints, don’t just think about fixing the problem. Use the issue to improve service and, possibly, sales. Here’s how one company did it.
Home : customer feedback
5 ways to create a customer experience that sparkles
Can you vastly improve the customer experience without breaking the bank or exhausting resources? Yes, says one expert, and he has unique ideas on how.
3 things you should do with customer feedback
Companies get customer feedback whether they want it or not. Now, since you have the feedback, you might as well do something useful with it.
Top reasons customers opt out – and how you can keep them interested
Customers’ patience with your communication has its limits. Here’s what takes them to the breaking point — that is the point at which they want to opt out and/or end the relationship.
How online reviews affect the bottom line
Online reviews are more than a pat on the back or a testament to your customer experience. They can have a serious impact on the bottom line, new research found.
Why you need an online community – and how to make it great
Here’s why you want to let some customers love you and then leave you (sort of).
13 ways to get worthwhile results from online surveys
Online customer surveys are convenient — but often met with apathy. Here are 13 proven ways to get worthwhile results from your surveys.
8 painless questions you should be asking customers now
Customers are often more eager to complain to friends than give you feedback. But that can all change when you ask the right kinds of questions.
What bad customer service really costs your company
Just one bad customer service incident can drain your company of $54,000. Ouch! Here’s why it’s so bad, according to new customer experience research.
The pros and cons of 5 top customer feedback tools
Surveying customers is a given in business. But few companies get feedback that’s truly useful. This guide can help you make the most of surveying.
