Customer Experience News & Trends

7 red flags your customer service needs a tune-up

Is your customer service ready for a tune-up? Here are seven signs it’s time. 

80% of customers want you to do this

About 80% of your customers are waiting for you to do something. Yet, many companies are falling short in this area.

Better customer feedback starts with this …

If you care about the customer experience, you probably love customer feedback. That’s great, but there’s an even better way to get the full view of what your customers want and need.

Is your sales team guilty of these customer relationship killers?

Once customers begin to use a product or service, they’re going to be anxious to see positive results. They may also have challenges and problems, and if they have nowhere to turn to get answers, because their salesperson is busy closing other deals, it leaves a bad impression. 

Everything seem great? Your feedback could be lying to you

If your customer feedback is consistently positive, you might want to consider that a problem.

5 steps to win love for (and responses to) your surveys

Customers don’t give feedback at the pace you’d like because surveys aren’t as easy as you think they are. It’s time to change that.

The danger in the complaints you aren’t hearing

Customer complaints can help you remedy recurring problems, rebound to build loyalty and improve the overall experience. Unfortunately, you likely miss a lot of those complaints. 

4 reasons customers won’t take your surveys — and 5 ways to get a better response

If you send surveys, and don’t get many responses, the problem is more likely your design, not your customers.

6 proven ways to use customer feedback to improve service and sales

If you see a pattern of customer complaints, don’t just think about fixing the problem. Use the issue to improve service and, possibly, sales. Here’s how one company did it.

5 ways to create a customer experience that sparkles

Can you vastly improve the customer experience without breaking the bank or exhausting resources? Yes, says one expert, and he has unique ideas on how.