Is creating a great customer experience more about how you make them feel than what you actually do?
Home : customer experience
7 deadly customer service sins
Customers only need one reason to get upset and walk away. Unfortunately, businesses provide them with a lot of these reasons.
17 of the nicest things you can say to customers
Good things happen when you give customers an outstanding experience. Just to name a few …
5 of the most difficult customers — and how to help them
Dealing with difficult customers is one thing. Actually helping them is the ideal thing. Here’s how to make it happen with five of the most difficult customers you’ll come across.
What a happy customer means to the bottom line [Infographic]
If you don’t have enough reasons to make customers happy, here’s one you can put at the top of your list:
Pick your customer service style: There are 9 to choose from
Nearly every company wants to provide the best service. But many miss the mark because they skip an important step in the experience: defining their service style and committing to being the best at it.
How to bridge the gap between what customers expect and what you deliver
You think you have the customer experience nailed, then BAM! Customers complain that you missed the mark by a mile. Why?
Is your customer experience memorable enough?
Customers remember only about a third of their experiences with companies. But those few memories have a huge impact on what they think of you.
4 ways to get every employee to care about the customer experience
You care about the customer experience. But a lot of people in your company – who aren’t as deeply rooted in it – might not “get it.” Here are four ways CX pros got their colleagues on board.
Should your marketing message be clear or clever? Here’s help
When you want customers to remember your message, should you be clever?
