When you want customers to remember your message, should you be clever?
The most outstanding customer experiences aren’t built on technology. They’re rooted in a practical vision, focused leadership and empowered employees. Here’s how to set the right course for your customer experience in 2017.
Customers give clues every day as to what will make them raving fans. Are you listening closely enough?
While you count down the days to a new year, you can count on these top 10 lists from Customer Experience Insight to help make sales and service better in 2017. They’re chock full of tips worth sharing with anyone who has a hand in the customer experience.
Customers remember only about a third of their experiences with companies. But those few memories have a huge impact on what they think of you.
One of the best ways to connect with customers is to give them one-of-a-kind experiences. Here are five examples of unique service — and how you can follow in their footsteps.
When you face tough competition for new sales and customer loyalty, bring in the big guns.
With the rise of self-service, customers increasingly control their own experiences. Yet, those experiences still fall short in most areas, research shows.
Some customers are great because they’re good for business and morale. Working with them makes your employees happier. And that’s why you need cool ways to reward the most deserving customers.
Empathy could be the most powerful tool in the customer experience — and possibly the most difficult one to get right.