Customer Experience News & Trends

Top 11 customer service tips that will never fail you

As much as customer service has evolved, some of the most basic practices are still the most powerful.

Customer satisfaction at a standstill: Ways to give it a boost (infographic)

Customers love self-service — until they don’t. So when they need more serious help, and contact your people, their expectations rise. Are those new expectations being met? 

5 customer satisfaction myths – busted

Customer satisfaction is up so things must be good, right? Not necessarily.

5 steps to win love for (and responses to) your surveys

Customers don’t give feedback at the pace you’d like because surveys aren’t as easy as you think they are. It’s time to change that.

3 must-haves for every customer experience

New initiatives, streamlined processes and rewards programs won’t impress customers if these smaller details aren’t on the mark. 

The top 8 reasons customers may not like you

Customers want to like you. After all, they chose to do business with you. But you might be doing some of these things they despise.

3 ways to increase buying and revenue

“It is less expensive to keep the customers you have than to try to go out and win new customers,” said Bill Gessert, president of the International Customer Service Association. 

Can you build loyalty when customers are only buying online?

It’s pretty easy for customers to “cheat” on you when you have a mostly anonymous online relationship. So is it possible to build true loyalty when you don’t personally interact?

Hire people customers will love: 4 proven tactics

Good customers like your products and services. Better customers like your company. But the best, most loyal customers love your people. Do you hire people your customers will love?

Do you know today’s 5 critical customer demands?

The focus of business today has shifted away from selling products and services to creating a great overall customer experience. Customers are now in the driver’s seat, expecting an experience that is targeted to their demands.