Can you vastly improve the customer experience without breaking the bank or exhausting resources? Yes, says one expert, and he has unique ideas on how.
Whether you’ve been involved in the customer experience for a year or 25 years, you’ll find that some old-school practices will always be effective. Here are eight you’ll want to commit to memory.
Anyone who’s had a hand in the customer experience has heard an odd customer question or request – and managed to keep a straight face, answering it as professionally as possible. Well, you don’t have to keep a straight face when you read these off-kilter requests and questions.
Companies get customer feedback whether they want it or not. Now, since you have the feedback, you might as well do something useful with it.
There’s one good thing about acts of bad customer service: People who care about the customer experience (like you!) can learn valuable lessons on how to be better from them.
You think you have the customer experience nailed, then BAM! Customers complain that you missed the mark by a mile. Why?
Millennials will soon be the biggest buyers of everything under the sun. Whether you’re a B2C or B2B, here’s what you need to know about the experience they want.
Creating an experience that customers love is a worthy goal, but it can end up buried in metrics, data and analysis. The following are the top three reasons customer experience programs fail, and how you can avoid them.
Customers want better experiences all the time. But their expectations are still focused on three key areas.
You need to persuade, comfort and even motivate customers every day you work with them. Choose the right words, and you can accomplish any of that and more.