Customer Experience News & Trends

If you’re part of the customer experience, you’re stressed

The people helping customers are frazzled — and it could have a negative effect on the customer experience. Here’s how to curb the stress and improve the experience.

What’s next in the customer experience? Just look to Amazon

If you wonder what customers will want next, look to Amazon. The online giant transformed the customer experience for nearly all industries — and here’s what you can learn from what Amazon has done and will do.

8 things you should be saying to customers

Got a message for your customers? Say it like this.

3 powerful ways to build B2B customer loyalty

You care about the customer experience and want to build loyalty, so you have a solid handle on their needs, right?

Twitter and the customer experience: 7 best practices

Would anyone have guessed 10 years ago that a customer experience could be whittled down to 140 characters? Yet today, Twitter can be a powerful tool in creating bold customer relationships.

6 ways to build a customer service culture that rocks

If you’re going to build a customer service culture, you might as well build one that rocks.

3 proven ways to connect with younger customers

If you struggle to connect with younger, tech-savvy customers, here’s help.

4 unique ways to engage customers

Many companies turn to innovation and automation to improve the customer experience. But there’s a better route to take.

How to build soft skills and deliver the ultimate customer experience

People — not process and technology — have the biggest impact on customer satisfaction. Improve your people’s soft skills and you can substantially improve the customer experience.

Want to improve? Ask yourself these 9 questions

When it’s time to improve the customer experience, ask questions before you take action. This guide will help.