Customer Experience News & Trends

Top 11 customer service tips that will never fail you

As much as customer service has evolved, some of the most basic practices are still the most powerful.

Hire people customers will love: 4 proven tactics

Good customers like your products and services. Better customers like your company. But the best, most loyal customers love your people. Do you hire people your customers will love?

3 keys to putting the personal touch back in customer service

Self-service just might be overrated. In fact, the late comedian George Carlin predicted the kind of experience it would lead to:

15 words customers hate to see and hear

Using the wrong words will ruin the experience anywhere along the customer journey.

4 dumb rules that hurt the customer experience

Here’s a fast way to improve the customer experience. Break the following rules!

What’s more important — your work or your charm?

Is creating a great customer experience more about how you make them feel than what you actually do?

7 deadly customer service sins

Customers only need one reason to get upset and walk away. Unfortunately, businesses provide them with a lot of these reasons.  They’re often called the “7 Sins of Service,” and many companies unknowingly let them happen.

17 of the nicest things you can say to customers

Good things happen when you give customers an outstanding experience. Just to name a few …

5 of the most difficult customers — and how to help them

Dealing with difficult customers is one thing. Actually helping them is the ideal thing. Here’s how to make it happen with five of the most difficult customers you’ll come across. 

What a happy customer means to the bottom line [Infographic]

If you don’t have enough reasons to make customers happy, here’s one you can put at the top of your list: