Customer Experience News & Trends

4 things you must change about the customer experience to increase loyalty

You help lots of people buy your products. But if you want to increase customer loyalty this year, you’re better off helping people use your products. 

Top competitive advantage: Your customer experience

Anything you do to improve the customer experience could be the most profitable step you take in the coming year, according to recent research. 

Top 11 customer service tips that will never fail you

As much as customer service has evolved, some of the most basic practices are still the most powerful.

Hire people customers will love: 4 proven tactics

Good customers like your products and services. Better customers like your company. But the best, most loyal customers love your people. Do you hire people your customers will love?

3 keys to putting the personal touch back in customer service

Self-service just might be overrated. In fact, the late comedian George Carlin predicted the kind of experience it would lead to:

15 words customers hate to see and hear

Using the wrong words will ruin the experience anywhere along the customer journey.

4 dumb rules that hurt the customer experience

Here’s a fast way to improve the customer experience. Break the following rules!

What’s more important — your work or your charm?

Is creating a great customer experience more about how you make them feel than what you actually do?

7 deadly customer service sins

Customers only need one reason to get upset and walk away. Unfortunately, businesses provide them with a lot of these reasons.

17 of the nicest things you can say to customers

Good things happen when you give customers an outstanding experience. Just to name a few …