Great customer service doesn’t have to come at great expense. In fact, it can be as simple (and inexpensive) as a six-pack of beer.
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What customers really think of your contact center
Customers tell you everything was “fine,” “good” or “great.” But researchers found that’s often not what they really think.
AI is changing the customer experience: What you need to know
Customers expect a genuine experience. So what will Artificial Intelligence (AI) do to genuine customer experiences?
4 things you must change about the customer experience to increase loyalty
You help lots of people buy your products. But if you want to increase customer loyalty this year, you’re better off helping people use your products.
Top competitive advantage: Your customer experience
Anything you do to improve the customer experience could be the most profitable step you take in the coming year, according to recent research.
Top 11 customer service tips that will never fail you
As much as customer service has evolved, some of the most basic practices are still the most powerful.
Hire people customers will love: 4 proven tactics
Good customers like your products and services. Better customers like your company. But the best, most loyal customers love your people. Do you hire people your customers will love?
3 keys to putting the personal touch back in customer service
Self-service just might be overrated. In fact, the late comedian George Carlin predicted the kind of experience it would lead to:
15 words customers hate to see and hear
Using the wrong words will ruin the experience anywhere along the customer journey.
4 dumb rules that hurt the customer experience
Here’s a fast way to improve the customer experience. Break the following rules!
