Most customer service operations are plagued by at least one bad habit that customers hate. Do you commit any of the following?
Home : customer communications
7 writing skills you’ll need to please customers
Get ready to write! Customers will increasingly type, not call, in the coming years.
5 things reps need to stop telling customers
Talk informally with customers to build rapport and strengthen relationships. But stay away from conversations like these that will make the experience awkward.
10 proven strategies to connect with customers before, during & after they buy
It’s critical to spend time with customers beyond the initial transaction, providing value and building engagement and alignment.
Should your marketing message be clear or clever? Here’s help
When you want customers to remember your message, should you be clever?
Ways to break through customer resistance
While it’s important to keep showing up, and offering ideas and information to prospects/customers, there is a line between being persistent and being a nuisance. The difference between being persistent and a nuisance lies in the content of your communication.
The quickest way to turn off customers
Of the hundreds of ways for you to turn off customers, the quickest is to do this …
The sweet spot: 7 things millennials want from email, how to give it all to them
Millennials are notoriously complex customers — they’re digitally savvy and one of the most highly engaged and social demographics to date. In short, they can represent the most ideal and frustrating customer segment all rolled into one.
How to prepare for face-to-face customer conversations
Some things in business are crystal clear. One of them is that people will not buy unless they believe they’ll get what they want and avoid what they don’t want. You become indispensable to your customer when you demonstrate that you both understand his or her problems and goals — and have the ability to help with them.
