Customer Experience News & Trends

5 communication blunders with customers

A customer goes quiet – and you wonder, Was it something I said? There’s a chance you committed a communication blunder – and don’t even know it or how to rebound from it. Here’s help. 

Why – and when – personal touch matters most in the customer experience

If you want to make the customer experience better – and more profitable – talk to your customers. 

Top 11 customer service tips that will never fail you

As much as customer service has evolved, some of the most basic practices are still the most powerful.

5 intelligent ways to handle irate customers

Irate customers can trigger some angst in the people trying to help them. When those volatile situations come your way, here are five clever strategies for handling them.

15 words customers hate to see and hear

Using the wrong words will ruin the experience anywhere along the customer journey.

How to use stories to captivate, convince and inspire customers

Nothing opens relationships or creates bonds with a customer faster than engaging stories. The most effective stories connect with the customer’s emotions and needs. They are told in a conversational speaking style, using short sentences and language that is easy to understand. 

17 of the nicest things you can say to customers

Good things happen when you give customers an outstanding experience. Just to name a few …

Customers don’t want to repeat themselves: 4 ways to improve your staff’s listening skills

Customers want to tell you what they need. But they don’t want to tell you twice.

4 bad habits Customer Service needs to kick

Most customer service operations are plagued by at least one bad habit that customers hate. Do you commit any of the following?

The No. 1 question you must be able to answer for customers

If your salespeople can’t answer this question, prospects and customers may either demand the lowest price or buy from someone else.

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