Customer Experience News & Trends

9 skills customer service pros need to sell

Your service professionals – who probably have more contact with existing customers than salespeople – are in the perfect position to help boost revenue. Here’s why, plus how to prepare them to do it. 

Who says the contact center is a ‘cost center’?

Contact centers have long tried to shed the image of “cost center.” Has it worked?

4 key metrics to determine your sales potential

Can sales be improved? How do I do it?  With that in mind, here are four quantifiable measures any manager can use to uncover hidden opportunities and boost the bottom line:

How customer service agents can make sales in 3 steps

Customer service pros need not fear trying to sell. This 3-step plan can help them ease into up- or cross-sells.

4 opportunities to meet customers’ needs

Nearly every conversation with customers is an opportunity to fill a need. Use these opportunities wisely.