Feel like you’re drowning in a sea of contact center woes? This research proves you aren’t alone – and you can paddle out of some of it.
How long does it take for most new contact center agents to get up to speed?
Contact center agents talk to customers more than anyone, so it makes sense for them to cross- or up-sell. What are the odds they’ll be successful?
It’s vital to have a strong database for agents to access. Is yours as useful as it should be? Here’s what researchers found.