Customer Experience News & Trends

If you make decisions in the contact center, you probably need this guide

Very few decisions in a contact center are cut and dry. This guide can help leaders make the smartest decisions.

What do customers hate most about contact centers?

Do customers have the most problems with people or processes in contact centers?

What ‘customer of the future’ will want

Not only are buyers more demanding than ever, Baby Boomers are aging, and generations raised on technology are gradually taking over as decision-makers.