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If you make decisions in the contact center, you probably need this guide

by March 28, 2012 Comments (0)

Very few decisions in a contact center are cut and dry. This guide can help leaders make the smartest decisions.

What do customers hate most about contact centers?

by April 25, 2011 Comments (0)

Do customers have the most problems with people or processes in contact centers?

What ‘customer of the future’ will want

by July 13, 2009 Comments (0)

Not only are buyers more demanding than ever, Baby Boomers are aging, and generations raised on technology are gradually taking over as decision-makers.