Customers tell you everything was “fine,” “good” or “great.” But researchers found that’s often not what they really think.
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5 incredibly unique ways to reignite customer service staff
Whether it’s the end of your fiscal year or the start of your busy season, there’s a good chance your customer service staff is feeling burned out. No fear! There are unique ways to reignite them.
Noisy, chaotic contact center? 3 ways to cope
Open spaces are practically the norm for contact centers — and are great for collaboration. But they’re not so great for concentration and quiet work. Here’s how your front-line professionals can work best in that kind of environment.
