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Put a personal touch in the top 3 contact center technologies

by August 31, 2011 Comments (0)

Here’s how to put a personal touch in the top three technologies that stand between customers and contact center agents.

How to add a personal touch to email, chat and automated service

by June 21, 2011 Comments (0)

It’s tough to add a personal touch to all the technology used in a call center today, but we have tips for the three biggest tools.