Customer Experience News & Trends

Do you need a Chief Customer Officer?

Do you really need another person at the c-level – as in a Chief Customer Officer? If you want to increase profits, the short answer is …

New growth opportunities for contact center professionals

Contact center professionals tend to come from a variety of backgrounds. New areas of study and degrees can help them specialize.

3 proven ways to get more done today (and every day)

Researchers from Harvard Business Review found that these three tactics boost productivity.

Connect with staff: 3 tips for contact center leaders

Agents are a wealth of information that often goes untapped. To get feedback that often leads to better contact center operations, leaders can try these tips.

3 questions you should ask every new hire candidate

Hire right in your contact center and you can avoid problems with morale, productivity and turnover. These three questions can help you hire the best people.