Customer Experience News & Trends

Why you get so many repeat calls – and how to hit more ‘one and done’

Why do so many customers contact you a second, third, fourth or more times? New research uncovered what’s behind the repeats and how you can curb them. 

Oh, the potential! What could happen if you trained just a little more

If you trained just a little more, could you raise profits, efficiency and customer satisfaction?

Get more done when you follow the 2-minute rule

Stay ahead of mounting demand from customers, colleagues and the boss with these time-management tools.

Why you can’t get anything done – and how to overcome productivity pitfalls

Many things you do to be productive may actually cause you to be less productive. Here are the pitfalls.