Why do so many customers contact you a second, third, fourth or more times? New research uncovered what’s behind the repeats and how you can curb them.
Home : contact center efficiency
Oh, the potential! What could happen if you trained just a little more
If you trained just a little more, could you raise profits, efficiency and customer satisfaction?
Get more done when you follow the 2-minute rule
Stay ahead of mounting demand from customers, colleagues and the boss with these time-management tools.
Why you can’t get anything done – and how to overcome productivity pitfalls
Many things you do to be productive may actually cause you to be less productive. Here are the pitfalls.
