Customer Experience News & Trends

Create more confident salespeople: 6 keys

Have you ever watched a sporting event live or on television and seen the impact of confidence? A team of lower skill can defeat a team of greater skill if its confidence is significantly higher.

How fear flatlines sales calls

A sales training video opened with a sales manager saying, “Sales is all about fear. The salespeople are afraid the customers won’t buy, and the customers are afraid they will buy.” Sadly, the sentiment rings true for some salespeople.