Customer Experience News & Trends

What do customer service employees really want for the holidays?

Customer service professionals work hard all year to keep your customers happy. Now’s probably a good time to reward them for that. But are you on target with what they really want?

4 customer service benchmarks you need to know now

The latest trends suggest there’s a lot of love, but not so much money in Customer Service — and that can hurt customer satisfaction.

Which type of comp plan is best for your business?

Every business is different, which is why one-size-fits-all bonus plans rarely have the desired impact, long-term.