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Killer loyalty: How 6 companies keep customers longer

by April 15, 2013 Comments (0)

Customer loyalty is dying. You can blame the Internet. The economy. The competition. Even yourself. Or you can follow the lead of some stellar companies that use customer service to continually win loyalty.

Don’t count on word of mouth: Customers aren’t talking

by August 1, 2011 Comments (0)

Even if customers love your service or products, they may not be talking about it – and that can hurt business.

Will ‘madvocates’ hurt your contact center reputation?

by April 1, 2011 Comments (0)

Are customers more likely to tell others about great or not-so-great experiences with you?