Customer Experience News & Trends

How to say less and still build more sales

Today’s constant barrage of information may leave prospects and customers bewildered and exhausted. According to a study at the University of California, the average American consumes 100,500 words on an average day. 

8 steps to closing any sale

Sales is not mystical or mysterious. It follows a logical progression. 

Provide winning sales presentations to customers: 6 tips

Some salespeople are convinced that the most important part of a sales call is the opening. “The first 60 seconds make or break the sale,” they seem to think. 

Ways to tell stories that turn prospects into customers

Many sales presentations are boring, banal and inert. These offensive qualities are troublesome for today’s busy prospects who may have short attention spans.

10 customer commitments needed to close a big sale

Some salespeople think of closing as a one-step process leading to a final commitment. Closing is actually more complex than that. It happens in stages. 

The No. 1 reason salespeople succeed or fail

Choosing to have a healthy attitude can make the difference between a successful and an unsuccessful selling career. Your attitude is contagious, influencing the mood of the customers and prospects you’re trying to sell. 

5 ways to find out what your customers want

Some businesses base their selling efforts on guesswork and intuition. But those who are the most successful develop in-depth knowledge about customers and tailor their selling efforts to address customers’ needs and goals. 

How to improve your closing rate with prospects

The biggest pitfall some salespeople face in closing is becoming “lost in the sale,” which occurs after they’ve addressed the prospect’s questions and concerns and it’s time to close the sale. 

5 ways to completely kill a sale

Everyone makes mistakes. Problem is, in the sales profession, mistakes that are in human nature to make may have repercussions that can kill your career. As a result, you’ll want to take a good look at these common pitfalls and try to avoid them: 

7 ways to turn a customer ‘no’ into a ‘yes’

Some salespeople look for an exit right after prospects say “no” to an initial closing attempt. Others take a negative answer personally and push to reverse it. In other words, they switch from being helpful salespeople to determined opponents, raising the resistance level of the prospects.