Customer Experience News & Trends

Make a great first impression with these tips

Whether you’re talking to customers, colleagues or a new boss for the first time, you want to make a great impression. Here are four effortless ways to do it.

4 email mistakes you must avoid

Why won’t customers respond to your email messages? You probably make one (or some) of these mistakes.

Got clutter? Why it leads to problems – and 4 steps to a healthy cleanup

Workspace clutter is more than an eyesore. It can lead to contact center mishaps.

Best ways to handle criticism from customers

For all the good things customers have to say, it’s the few bits of criticism that tend to stick with us. Here’s how to move on when customers criticize.