Customers are surrounded by options – even in the confines of their homes and home offices. But they’ll only dump you if you make one of these missteps. Commit these, and you can lose good customers. Of course, you likely try to avoid it. Yet, it happens. “Every single day, businesses lose people they’d like […] [MORE]
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5 signs a customer needs to go – and how to do it tactfully
Recognizing customers who need to go is usually easy. Deciding when – and how – to sever ties is a tougher task. Here’s help.
Get chat right: 7 steps to better ‘conversations’
Chat used to be for bigger companies with bigger budgets and staff. Not anymore. Nearly every customer service team can – and should – offer chat. After all, it’s what customers want.
