Customer Experience News & Trends

Getting ‘critical vendor’ status when a customer’s going bankrupt

You hear rumblings that a big customer is getting ready to declare bankruptcy. But you’d still like to have his business and protect yourself. You may be able to do both if you approach the situation carefully.

20 big companies with a big chance of going bust

In normal times, you’d probably love to land a contract with a big company with a well-recognized name like CBS, Hertz or Goodyear, but right now, watch out: