Customer Experience News & Trends

What irks agents most when it comes to their bosses

Are you guilty of any of the top three bad boss moves?

6 habits of highly unsuccessful people

No one wants to fail in the contact center. But some habits are telltale signs that success isn’t in the future.

7 ‘bad boss’ moves – and how to steer clear of them

No contact center leader wants to be a bad boss. But if you pick up some poor habits, you might become one.

Why your boss may be killing you – literally

Bad bosses in contact centers aren’t just bad for morale, they may be killing agents.