Even if you know a thing or two about creating a great customer experience, you can learn something from these guys. They created business empires on great customer experiences – long before that was the vogue thing to do.
Words customers hate – and what to say instead
February 3, 2012 Comments (0)
Some companies have banned their employees from saying certain words that upset customers. They may be on to something.
5 presentation lessons from the master — Steve Jobs
November 23, 2011 Comments (0)
The late Apple co-founder will be remembered for a number of things, including his ability to attract and captivate audiences and the media. An analysis shows he used the same formula — one that anyone else can employ.
Why you want agents sleeping on the job — seriously!
September 9, 2011 Comments (0)
Here’s why everyone in your contact center should stop fighting the afternoon yawns.
Is Apple risking its rep with new advertising ploy?
November 27, 2009 Comments (0)
Apple wants to patent technology that would allow it to display advertising on just about everything with a screen. It’s also exploring ways to force consumers to view the ads, whether they want to or not.
