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How many of your agents are ready to walk? The surprising answer

by April 29, 2011 Comments (0)

Many leaders are turning a blind eye to a growing employee epidemic that can hurt business. Are you one of them?

3 reasons contact center agents are stressed – and how to get some relief

by March 31, 2011 Comments (0)

On any given day, more than a third of your contact center agents are over-stressed. Here’s why – and what you can do about it.