Customer Experience News & Trends

Find out what makes Hall of Fame service providers the best

The results are in, and this year’s Hall of Fame customer service providers are named. What makes them so special?

4 service blunders customers hate most

Make customers happier this year by avoiding the top four customer service blunders of past.

9 more non-cash incentives to motivate agents

Give agents the gifts of time, recognition and fun – not cash – to keep them motivated. Here are fresh ideas.

9 non-cash incentives that boost morale

You don’t need a big budget to show contact center agents you appreciate them. Try some of these non-cash incentives.

Customers talk: Do they say good things or bad?

When it comes to service, do you believe the old adage “Good news travels fast, and bad news travels faster?”

How much more will customers spend on great service?

Will customers pay more for outstanding service? You bet they will – and you might be surprised at how much more they’ll dish out to be wowed.