Customer Experience News & Trends

Who gets higher customer satisfaction scores – govt. or private orgs?

Looking for ways to improve customer satisfaction? You don’t have to look any further than a federal government office.

How interacting more with customers will build loyalty

Interact a little more with customers, and you’ll earn more of their trust and loyalty. Here’s why.

Goverment service improves: What the private sector can learn

Help from government contact centers is growing on customers. What does this mean for the private sector?

An online industry giant shows money can be made on the phone

In a day and age when most companies try to push customers online for help, this Internet giant is inviting them to call more than ever.

Customer satisfaction won’t budge: What you can do about it

Customer satisfaction won’t budge – and it could have an impact on the economy. A new study explains why.

Surprise – the government is getting e-service right! What all contact centers can learn

Almost any contact center can learn a few lessons from the government. It’s getting online service right, a new study found.

Customers aren’t happy: Are they ready to stop spending?

Customers aren’t happy. Does it mean they won’t be spending?