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Top 3 complaints about Service – and how to solve them

by January 11, 2013 Comments (0)

You’ll never please all the customers all the time. But you can keep most of them happy all the time if you avoid the things that bug them most.

TMI! What to do when customers want to tell too much

by December 31, 2012 Comments (0)

You want to build rapport, but some customers take it too far – blabbing on about personal problems and nasty rumors. What do you do then?

Do we listen as well as we should?

by November 26, 2012 Comments (0)

Many people in business admit they need to brush up on their listening skills. But are they willing to do it?

5 ways managers drive agents crazy

by November 16, 2012 Comments (0)

When it comes to turmoil in the contact center, customers and agents aren‘t always to blame. Here’s how you bosses drive them crazy sometimes. 

How to get your voice messages returned

by November 15, 2012 Comments (0)

No one returns your calls? Try these three tactics to get a callback. 

Stay calm and move along: Key to handling negativity

by November 7, 2012 Comments (0)

When a customer or co-worker loses his cool — and blows up on you — follow these steps to stay calm and move things along.

Can you be both fast and courteous with customers?

by November 2, 2012 Comments (0)

If you help customers quickly, can you still be considered courteous? And if you’re friendly, will you ever be fast enough?

10 phrases that annoy customers

by November 2, 2012 Comments (0)

You talk business all day and clichés fit the bill at times. But some things are better left unsaid nowadays.

3 phrases that drive customers crazy

by October 12, 2012 Comments (0)

You can drive customers crazy — and possibly running to the competition — if you say this.

What do customers use most to get your attention?

by October 1, 2012 Comments (0)

You give customers a heap of options for contacting you, but what are they using most?

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