Everyone knows High-Strung Harry is stressed. But the large number of other agents in your contact center who are stressed may shock you.
7 steps to being happier at work
October 19, 2012 Comments (0)
Yes, you can be happier at work in a contact center. Try these tactics to make every day better.
6 ways to deal with jerks on the phone
September 21, 2012 Comments (0)
Some customers are jerks – there’s just no nice way to put it. But you have to deal with them, so here are six ways to minimize the pain.
8 management habits to break today
August 17, 2012 Comments (0)
Agents aren’t motivated? Leaders may be to blame if they have any of these bad habits.
