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Home : agent monitoring

5 most important things to watch when call monitoring

by Michele McGovern December 11, 2012 Comments (0)

Call monitoring is most effective when supervisors look for and train to the right behaviors. Here’s where to focus.

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Contributors

Ken Dooley

Ken joined Prentice-Hall as an assistant editor and later became editor-in-chief of… MORE

Michele McGovern

Michele's a journalist with decades of experience working for local and national… MORE

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