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Why a different ‘voice’ might curb call volume

by Michele McGovern November 23, 2010 Comments (0)

Put this kind of voice on your automated phone system, and you might curb call volume.

Will customer anger soon decline?

by Michele McGovern October 26, 2010 Comments (0)

Coming to your contact center soon: Fewer angry customers.

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Contributors

Ken Dooley

Ken joined Prentice-Hall as an assistant editor and later became editor-in-chief of… MORE

Michele McGovern

Michele's a journalist with decades of experience working for local and national… MORE

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Customer Experience Insight, powered by SuccessFuel, provides the latest marketing, sales and customer experience news and information for professionals in the trenches. Rather than simply regurgitating the day’s headlines, Customer Experience Insight editorial staff delivers actionable insights, helping marketing, sales and customer experience professionals understand what is and isn't working to grow their business and retain more customers.

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