Now might be the best time ever to start a customer loyalty program, no matter what industry you support. Here’s why:
Home : Accenture Global Consumer Survey
How important is what you do online to the customer experience?
Customers rely on online tools more than ever – and it has a big impact on their impression of service from your contact center. Here’s why.
Do loyalty plans really work?
Will customers stick with you if you convince them to join your loyalty plan?
What’s the one thing you can do to get more customers?
What’s the one thing contact center agents can do every day to help boost the company’s bottom line?
Do customers really like automated service better?
Do customers really like automated service better?
