Customer Experience News & Trends

Surprising reason to wait before praising good work

Managers: You might be better served to stop yourself from praising contact center agents – at least for a little bit.

It’s still vital that you recognize good work. And to get more learning and motivation out of the praise, ask a few questions about the outstanding work.

That’ll help agents learn and grow from their accomplishments, and understand why it’s so important to customer service.

Before you give well-deserved kudos to an agent, ask:

  • How did you do that?
  • How can you use those ideas in other situations?

That should get their minds going on ways to continue with the success.

Then you can follow with lots of praise.

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